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Terms of Sale

www.linenslimited.co.uk ("web site") is owned and operated by Comfort Living Limited.

The terms "Linens Ltd", "we", "us" and "our" when used in these Terms of Sale means Linens Limited. The terms "you" and "your" when used in these Terms of Sale means any user who wishes to purchase a product from the web site. If you are acting on behalf of a business, you confirm that you have authority from that business authorizing you to use their credit card and purchase from our web site.

The term "Consumer" is used to denote any user of this web site who purchases a product not in the course of business.

1. General

1.1 We do not sell products to persons under the age of 18. If you are under the age of 18, you may only purchase products on our web site with authority given by either a parent or guardian.

1.2 As a user of this web site you acknowledge that any use of this web site is subject to our Terms of Sale. In addition, any personal details you provide to us will be subject to our Privacy Policy. Before using this web site please read through all these documents carefully.

2. Your Order

2.1 Every order that you place on this web site will be subject to acceptance in accordance with these Terms of Sale. The final details of your order will be set out at the 'confirmed purchase' stage. Following this, we will send you an email confirming receipt of your order detailing the products you have ordered with an order number. This email is not an order confirmation or order acceptance from Linens Ltd. However, please inform us immediately if there are any errors in your order. We reserve the right to cancel any order in the event that the goods are unavailable, mis-priced or cleared funds are not received and/or refuse access to the web site.

2.2 We will then process your order which can take from 24 hours to 6 business days. Once we have processed your order, we will send you another email confirming that your order has been shipped. (the "Shipping Notification"). Your order is only accepted by us when we send you the Shipping Notification. This will be deemed to be completion of the contract between you and Linens Ltd. Any products on the same order which we have not confirmed in the Shipping Notification will not form part of that contract. Completion of the contract will also not take place where we have notified you that we cannot accept your order.

2.3 Once you have ordered an item, please print out any relevant details. For your own records you may wish to print out the Terms of Sale and the Shipping Notification.

3. Payment

3.1. The price that you pay for the product will be the price that is displayed on the web site at the 'confirmed purchase' stage. Note that the price for an item may change from when you first placed it in the shopping basket. Placing an item in your basket does not reserve the price shown at that time. We cannot confirm the price of a product until you have placed the order and reached the 'confirmed purchase' stage. We reserve the right to cancel any order in the event that the goods are unavailable, mis-priced or cleared funds are not received

3.2. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of such products may change from time to time.

3.3. We will take payment from your credit card at the 'confirmed purchase' stage. If we are unable to supply the product that you have ordered, we will contact you by telephone and/or e-mail to offer you either a full refund or a substitute product. If we do not receive a response from you within 72 hours of our first attempt to contact you, we will refund the total amount we deducted from your credit card.

3.4. We will endeavor to ensure that all prices on our web site are accurate. However, errors may occur. If an error is found in the price of the product you have ordered, we will contact you as soon as possible.

3.5. All prices displayed on the web site include VAT (where applicable) at the applicable current rates.

3.6. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3.7 Promotional codes, discounts and coupons offered by Linens Limited are valid only for use as part of a purchase made via www.linenslimited.co.uk, unless otherwise stated. A promotional code cannot be used in conjunction with certain other promotional codes, discounts or coupons. Only one online discount may be applied to each transaction. Our promotion codes all have strict rules and some products can be excluded. If you have forgotten to apply our promotional code, we will not be able to add the discounts to your order once the order has been confirmed. Such promotional discounts are not valid for use as part of a purchase on other Linens Limited websites, or for telephone orders.

4. Delivery

4.1. All goods must be signed for by an adult aged 18 years or over on delivery.

4.2. Estimated timescales for delivery are specified on our delivery page. We use all reasonable efforts to deliver the products ordered within these estimated timescales but please note that delivery timescales are just estimates - they are not guaranteed delivery times and should not be relied upon as such.

4.3. If your product is not delivered within the specified timescale, please contact us giving your order number and name. This will assist us in tracing your order and give you an anticipated delivery date. Should we fail to deliver any products within the estimated timescales, we shall be under no liability for any delay incurred or the consequences of any such delay.

4.4. If you are a Consumer and have not received items you ordered after 30 days from the date of the Shipping Notification, Please contact us. If the order is showing as delivered by the courier, we will raise an investigation with the courier and pass on the information to you. If the item is still not received we can reship or refund your item depending on the investigation.  

4.5. Delivery charges are specified during the purchasing stages. The charges for delivery will depend upon where the product is to be delivered to, within what timescale and what level of delivery is required. We also offer a fixed flat rate shipping cost that may vary from time to time.

5. Refunds and Replacements

5.1 Any statutory rights which you may have as a Consumer are not affected by these Terms of Sale.

5.2. Our return policy can be found in returns section and has all the guidelines for return.

6. Limitation of Liability

6.1. To the extent permitted by applicable law, in no event will we be liable for any damages arising from or relating to any product purchased from the web site or the use of or inability to use any such product including, but not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect, exemplary, special, or incidental damages whether such damages were reasonably foreseeable or actually foreseen and even if we have been advised of the possibility of such damages.

6.2. To the extent permitted by applicable law, our aggregate liability (whether in contract, tort or otherwise) for any loss or damage shall, in any event, be limited to a sum equal to the amount paid (if any) or payable by you for the product (s) in question.

6.3. We will take all precautions we deem reasonable in order to protect your details. However, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you, unless we are negligent in protecting your details.

6.4. Nothing in these Terms of Sale limits liability for fraudulent misrepresentation or our liability to you in the event of death or personal injury resulting from our negligence.

6.5. These Terms of Sale give you specific legal rights and you may also have other rights which vary from country to country. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations & exclusions set out in these Terms of Sale may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case the limitations and exclusions set out in these Terms of Sale shall apply to the fullest extent permitted by the laws of such applicable jurisdictions.

7. Severability

In the event that any provision of these Terms of Sale are declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from these Terms of Sale and the remaining provisions of these Terms of Sale shall remain in full force and effect.

8. Entire Agreement

You have read and understand these Terms of Sale and agree that it constitutes the complete and exclusive statement of the agreement between us with respect to the subject matter hereof and supersedes all proposals, representations, understandings and prior agreements, whether oral or written, and all other communications between us relating thereto.

9. Assignment

These Terms of Sale are personal to you and you may not assign, transfer, sub-contract or otherwise part with these Terms of Sale or any right or obligation under it except as permitted by these Terms of Sale. We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these Terms of Sale or any related contract to any third party.

10. Waiver

Failure or neglect by either party to exercise any of its rights or remedies under these Terms of Sale will not be construed as a waiver of that party's rights nor in any way affect the validity of the whole or part of these Terms nor prejudice that party's right to take subsequent action.

11. Force Majeure

We shall not have any liability to you or be deemed to be in breach of these Terms of Sale from any circumstances which are beyond our reasonable control (including a delay in delivery caused by force majeure).

12. Third Parties

To the extent permitted by applicable law, these Terms of Sale do not create or confer any rights or benefits enforceable by any person that is not a party to this Agreement.

13. Amendments

We reserve the right to make changes to these Terms of Sale at any time. You will be subject to the Terms of Sale in force at the time you place your order with us, unless any change to these Terms of Sale is required to be made by law (in which case it will apply to any orders previously placed by you).

14. Law and Disputes

These Terms of Sale and all matters arising from it are governed by and construed in accordance with the laws of the United Kingdom without regard to conflict of law provisions thereof and whose courts shall have exclusive jurisdiction over all disputes arising in connection with these Terms of Sale. You hereby consent and waive all objection to the exclusive jurisdiction of the courts in the United Kingdom and venue therein to resolve any controversy or claim of whatever nature arising out of or relating to use of this website and/or these Terms of Sale.

Contacting Us

If you have further questions about Linens Ltds' Terms of Sale or comments on how we can improve your shopping experience, please do not hesitate to email us at [email protected].

Email one of our Customer Services Team at [email protected].

You may also write to us at:
Linens Limited
Ram Mill
Gordon Street
© 2006 - Linens Limited is a trading name for Comfort Living Ltd. All rights reserved. Registered in England and Wales No. 9971322 VAT No. 259786340.
Linens Limited 0161 627 1755 Ram Mill, Gordon Street, Oldham, OL9 9RH
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