Delivery Exceptions and Charges

Delivery Update 23 April 2020

We'd like to apologise for the late delivery of some of our shipments. We are working extremely hard to make sure your purchases leave our warehouse on the day of order. Unfortunately, our delivery partners are not doing quite so well under the unprecedented demand they are facing.  Our products can at the moment be stuck at the delivery companies' depots for up to 48 hours before they are being processed. Until they are processed by the couriers a tracking number is not produced.  The situation was made worse last week when one of our delivery partners, Hermes, had a system failure that meant they did not produce any tracking codes for 3 days although they were still delivering orders. 

We are trying where possible to use the delivery services that are coping best but the situation changes from day to day, but because of these issues we are forced to extend our delivery guidance from 3-5 to 5-7 days temporarily.

We also want to apologise for the situation in our customer service team. We are seeing a large increase in enquiries and I'm afraid we are not able to deal with everything as quickly as we would like at the moment. We are doing all we can to get the situation under control.

I do hope you will bear with us we are doing everything we possibly can to get orders out and to our customers as quickly as we can.

Coronavirus (COVID-19) Information for our customers

Due to the unfolding situation with Coronavirus (COVID-19), certain orders may be delayed, but we endeavour to get your order out soon as possible to you, however if there is a delay, we shall be in touch and keep you updated on it progress.

At present we are following the advice of Public Health England (PHE) and are still making deliveries for all orders. Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on non-metallic surfaces such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We know that the current situation is challenging and uncertain for everyone, but we want to assure you that our couriers, are taking it very seriously. They have placed a temporary process for signature deliveries which couriers will follow to ensure contact is minimised when delivering your parcel, they will take the following steps:

  • Where a safe place is possible and has been already confirmed with the customer prior to delivery, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place.

 

  • Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign. Crucially it also ensures that the customer receives their parcel when they are expecting it.

 


 

Standard Delivery £2.95

Our standard delivery is £2.95 to GB postcodes. We aim to dispatch all orders on the same day if placed before 3pm however delivery times will vary depending on the service. Standard delivery should be around 5-7 working days after placing the order. In rare circumstances, the delivery may be delayed and we will notify you as soon as possible if that is the case. Exempt postcodes are listed below. We may restrict other postcodes at our discretion.


 Free Standard Delivery on orders over £50

We offer free delivery on GB postcodes on orders above £50. Your order will be delivered within 5-7 working days. Our couriers deliver between Monday to Saturday 8am-8pm excluding public holidays. Exempt postcodes are listed below. We may restrict other postcodes at our discretion.


 Next Day Delivery £4.95

Orders placed before 3pm will be delivered by our couriers the next working day. Our Next Day Delivery takes place Monday to Friday excluding public holidays. Delivery will take place between 8am and 8pm and a signature will be required. Please note Next day delivery is unavailable on Blinds, Poles, Rugs, nursery items and certain other furnishing items. You will be notified by our team if the item is not available on a next day service. Exempt postcodes are listed below. We may restrict other postcodes at our discretion.


 International Deliveries

We aim to dispatch all international orders on the same day. Transit times will vary depending on the country of delivery, however, this is generally 5-6 days.  Delivery cost may vary depending on country. Please feel free to ring or email us for any queries regarding international deliveries.


 Terms

We are not liable for any unforeseen delays with dispatch or with the courier service. Delivery will take place between 8am and 8pm and in some cases, a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. Drivers can leave the parcel in at your property if you are not available providing it is deemed a safe place. Tracking will be emailed to your email address once it has been dispatched and you can ring our customer services for any queries regarding dispatch. Exempt postcodes and delivery estimates are listed below. In rare occasions, extra delivery charge may be needed if your order needs to be sent in multiple parcels or is in a remote location. We will contact you and discuss if this is the case.


 Furniture deliveries

Nursery furniture deliveries will take a few weeks to deliver and is only available for GB postcodes. Our delivery team will contact you to discuss the delivery. If you require furniture do be delivered outside the UK, please contact us to discuss.

Scotland

Postal CodesEarliest DeliveryDelivery Charge
AB10-AB16 2 working days £6.95
AB21-25 2 working day £6.95
AB30-AB39 2 working days £6.95
AB41-AB45 2 working days £6.95
AB51-AB56 2 working days £6.95
HS1-HS9 6 working days £6.95
IV1-IV28 2 working days £6.95
IV30-IV36 2 working days £6.95
IV40 2 working days £6.95
IV41-IV49 4 working days £6.95
IV51 4 working days £6.95
IV52-IV53 2 working days £6.95
IV54 2 working days £6.95
IV55-IV56 4 working days £6.95
IV63 2 working days £6.95
KW1-KW14 2 working days £6.95
KW15-KW17 8 working days £6.95
KA28 2 working days £6.95
PA20-PA40 2 working days £6.95
PA41-PA49 5 working days £6.95
PA60 7 working days £6.95
PA61 4 working days £6.95
PA61-PA78 4 working days £6.95
PH10 2 working days £6.95
PH11 2 working days £6.95
PH13 2 working days £6.95
PH15-PH26 2 working days £6.95
Ph20-PH41 2 working days £6.95
PH42-PH44 5 working days £6.95
PH49-PH50 2 working days £6.95
ZE1-ZE3 8 working days £6.95

Isles of Scilly

Postal CodesEarliest DeliveryDelivery Charge
TR21-TR25 3 working days £8.95

British Forces

Postal CodesEarliest DeliveryDelivery Charge
BFPO -- working days £2.95

Northern Ireland

Postal CodesEarliest DeliveryDelivery Charge
BT1-BT99 2 working days £6.95

Republic of Ireland

Postal CodesEarliest DeliveryDelivery Charge
DUB1-DUB24 5 working days £7.95
EIRE 5 working days £7.95

Channel Islands

Postal CodesEarliest DeliveryDelivery Charge
GY1-GY9 5 working days £8.95
JE1-JE4 5 working days £8.95

Isle of Man

Postal CodesEarliest DeliveryDelivery Charge
IM1-9 5 working days £6.95
IM86-87 5 working days £6.95
IM99 5 working days £6.95

Delivery Times - Often next day (not guaranteed)

Order Before 3pmDeliveryOrder After 3pmDelivery
Monday Tuesday / Wednesday Monday Wednesday / Thursday
Tuesday Wednesday / Thursday Tuesday Thursday / Thursday
Wednesday Thursday / Friday Wednesday Friday / Monday
Thursday Friday / Monday Thursday Monday
Friday Monday / Tuesday Friday Tuesday
Saturday Tuesday Saturday Tuesday
Sunday Tuesday Sunday Tuesday

 

International Deliveries

Country Estimated Delivery Per Parcel
Austria International Standard Shipping: 3 - 5 Days 10.95
Belgium International Standard Shipping: 3 - 5 Days 7.95
Bosnia  International Standard Shipping: 4 - 7 Days 49.95
Bulgaria International Standard Shipping: 3 - 5 Days 19.95
Croatia International Standard Shipping: 4 - 7 Days 16.95
Czech Rep. International Standard Shipping: 3 - 5 Days 8.95
Denmark International Standard Shipping: 3 - 5 Days 10.95
Estonia International Standard Shipping: 4 - 7 Days 16.95
Finland International Standard Shipping: 4 - 7 Days 17.95
France International Standard Shipping: 3 - 5 Days 9.95
Germany International Standard Shipping: 3 - 5 Days 7.95
Greece International Standard Shipping: 5 - 10 Days 20.95
Hungary International Standard Shipping: 4 - 7 Days 9.95
Iceland International Standard Shipping: 4 - 7 Days 56.95
Italy International Standard Shipping: 3 - 5 Days 12.95
Latvia International Standard Shipping: 4 - 7 Days 14.95
Lithuania International Standard Shipping: 4 - 7 Days 12.95
Luxembourg International Standard Shipping: 3 - 5 Days 8.95
Netherlands International Standard Shipping: 3 - 5 Days 7.95
Norway International Standard Shipping: 4 - 7 Days 46.95
Poland International Standard Shipping: 4 - 7 Days 8.95
Portugal International Standard Shipping: 4 - 7 Days 14.95
Republic Of Ireland International Standard Shipping: 3 - 5 Days 7.95
Romania International Standard Shipping: 4 - 7 Days 19.95
Russian Federation International Standard Shipping: 5 - 10 Days 84.95
Serbia  International Standard Shipping: 4 - 7 Days 50.95
Slovakia International Standard Shipping: 4 - 7 Days 11.95
Slovenia International Standard Shipping: 3 - 5 Days 10.95
Spain International Standard Shipping: 3 - 5 Days 11.95
Sweden International Standard Shipping: 3 - 5 Days 12.95
Switzerland International Standard Shipping: 3 - 5 Days 36.95