Returns and Refunds Policy
You have the right to cancel your order within 7 working days from delivery. You must notify us by phone of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
If your product you have received is damaged or faulty when delivered, please contact our Customer Services team on 0800 3890059 who will notify you of our returns procedure. You have up to 30 days from delivery to report if your items are faulty or damaged.
- Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
- Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
- Any 'FREE GIFTS' with the products must also be returned.
- All curtain poles and tracks must be inspected at the point of when the courier is delivering the item. Before signing for the goods, please inspect them item and the packaging and if the item or packaging is damaged, please inform the courier and sign and ensure that you have ticked the damaged box on the couriers hand held device or paper work. If this fails to be done, we will not be able to accept the item back as damaged
- All blinds must be inspected within 24 hours. Any faults with the product must be be reported immediately. Please inspect the item and the packaging and if the item or packaging is damaged, please inform Linens Limited and if this fails to be done, we will not be able to accept the item back as damaged.
You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:
You will be refunded the full invoice amount less cost of delivery.
- Goods received back not in a re-sellable condition:
We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.
- Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: Goods will not be accepted back if they are not in a resellable condition.
After Sales and Advice:
t : 0800 389 0059
f : 0161 678 2556
e : firstname.lastname@example.org
Returns enquiries : email@example.com
Write to us at: